INTRODUCTION
Welcome to the byyouonline.com website (the "Site"). These terms and conditions ("Terms and Conditions") apply to the Site, By You Online Sdn Bhd, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. “By You” means By You Online Sdn Bhd, a company incorporated in Malaysia under registration number 983365-K and having its registered address at D-2-7 SERI GEMBIRA AVENUE, JLN SENANG RIA, TAMAN GEMBIRA, 58200 KUALA LUMPUR, MALAYSIA.
By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.
USE OF THE SITE
We grant you a non-transferable and revocable license to use the Site, under the Terms and Conditions described, for the purpose of shopping for personal items sold on the Site. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance. Any breach of these Terms and Conditions shall result in the immediate revocation of the license granted in this paragraph without notice to you.
Content provided on this site is solely for informational purposes. Product representations expressed on this Site are those of the vendor and are not made by us. Submissions or opinions expressed on this Site are those of the individual posting such content and may not reflect our opinions.
Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.
USER SUBMISSIONS
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
ORDER ACCEPTANCE AND PRICING
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged.
Please refer to the GST Act 2014 published in the gazette on 19 June 2014 and the GST Regulations 2014 issued on 30 June 2014. GST is under the jurisdiction of the Royal Malaysian Customs Department (“Customs Department”).
TRADEMARKS AND COPYRIGHTS
All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Malaysia copyright laws and international conventions. All rights are reserved.
APPLICABLE LAW AND JURISDICTION
These Terms and Conditions shall be interpreted and governed by the laws in force in Malaysia. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Government of Malaysia to waive any objections based upon venue.
ARBITRATION
Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Malaysia in English and governed by Malaysian law. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Malaysia and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
TERMINATION
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of Rocket Internet Malaysia, in operating the Site, your sole and exclusive remedy is to discontinue using the Site.
Terms of Use
1. Interpretation
1.1 In these Conditions:
"Buyer" means the person who accepts a quotation of By You for the supply of Goods or who otherwise enters into a contract for the supply of Goods with By You;
"Conditions" mean the general terms and conditions set out in this document and (unless the context otherwise requires) any special terms and conditions agreed in writing between the Buyer and By You;
"Contract" means the contract for the purchase and sale of Goods, howsoever formed or concluded;
"Goods" means the goods (including any instalment of the goods or any parts for them) which By You is to supply in accordance with a Contract;
"Writing" includes electronic mail facsimile transmission and any comparable means of communication.
“By You” means By You Online Sdn Bhd, a company incorporated in Malaysia under registration number 983365-K and having its registered address at D-2-7 SERI GEMBIRA AVENUE, JLN SENANG RIA, TAMAN GEMBIRA, 58200 KUALA LUMPUR, MALAYSIA.
1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended re-enacted or extended at the relevant time.
1.3 The headings in these Conditions are for convenience only and shall not affect the interpretation of any parties.
2. Basis of the Contract
2.1 The supply of Goods by By You to the Buyer under any Contract shall be subjected to these Conditions which shall govern the Contract to the exclusion of any other terms and conditions contained or referred to in any documentation submitted by the Buyer or in correspondence or elsewhere or implied by trade custom practice or course of dealing.
2.2 Any information made available in By You’s website connection with the supply of Goods, including photographs, drawings, data about the extent of the delivery, appearance, performance, dimensions, weight, consumption of operating materials, operating costs, are not binding and for information purposes only. In entering into the Contract the Buyer acknowledges that it does not rely on and waives any claim based on any such representations or information not so confirmed.
2.3 No variation to these Conditions shall be binding unless agreed in writing between the authorised representatives of the Buyer and By You.
2.4 Any typographical clerical or other error or omission in any quotation, invoice or other document or information issued by By You in its website shall be subject to correction without any liability on the part of By You.
2.5 By You may provide Buyer with electronic documents such as tax invoice, receipt, credit note, debit note, or any other document.
3. Orders and Specifications
3.1 Order acceptance and completion of the contract between the Buyer and By You will only be completed upon By You issuing a confirmation of dispatch of the Goods to the Buyer. For the avoidance of doubt, By You shall be entitled to refuse or cancel any order without giving any reasons for the same to the Buyer prior to issue of the confirmation of dispatch. By You shall furthermore be entitled to require the Buyer to furnish By You with contact and other verification information, including but not limited to address, contact numbers prior to issuing a confirmation of dispatch.
3.2 No concluded Contract may be modified or cancelled by the Buyer except with the agreement in writing of By You and on terms that the Buyer shall indemnify By You in full against all loss (including loss of profit) costs (including the cost of all labour and materials used) damages charges and expenses incurred by By You as a result of the modification or cancellation, as the case may be.
4. Price
The price of the Goods and/or Services shall be the price stated in By You’s website at the time which the Buyer makes its offer purchase to By You. The price excludes the cost of packaging and delivery charges, any applicable goods and services tax, value added tax or similar tax which the Buyer shall be liable to pay to By You in addition to the price.
5. Terms of Payment
5.1 The Buyer shall be entitled to make payment for the Goods pursuant to the various payment methods set out in By You’s website. The terms and conditions applicable to each type of payment, as contained in By You's website, shall be applicable to the Contract.
5.2 In addition to any additional terms contained in By You’s website, the following terms shall also apply to the following types of payment:
5.2.1 Credit Card
Credit Card payment option is available for all Buyers. By You accepts all Visa and MasterCards, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information are protected by means of industry- leading encryption standards.
Please take note that additional charges may be incurred if you are using a non-Malaysian issues card due to Foreign Exchange.
5.2.2 Debit Cards
By You accepts all Malaysian Visa and MasterCard debit cards where subject to bank availability. All debit card numbers shall be protected by means of industry-leading encryption standards.
5.2.3 Online Banking
i. By choosing this payment method, the Buyer shall transfer the payment for the Goods to a By You’s account for the total amount of the Buyer’s purchase (including any applicable taxes, fees and shipping costs). The transaction must be payable in Ringgit Malaysia. By You, in its sole discretion, may refuse this payment option service to anyone or any user without notice for any reason at any time.
ii. For the time being, By You accepts online bank transfers from AmBank, Bank Islam, CIMB Bank, Hong Leong, Maybank, Public Bank, RHB.
5.3 If the Buyer fails to make any payment pursuant to the terms and conditions of the payment method elected, then without prejudice to any other right or remedy available to By You, By You shall be entitled to:
5.3.1 cancel the Contract or suspend deliveries of the Goods until payment is made in full; and/or
5.3.2 charge the Buyer interest (both before and after any judgement) on the amount unpaid at the rate of one per cent (1.0%) per month until payment in full is made (a part of a month being treated as a full month for the purposes of calculating interest).
6. Delivery/Performance
6.1 Delivery of the Goods shall be made to the address specified by the Buyer in its order.
6.2 By You has the right at any time to sub-contract all or any of its obligations for the sale/delivery of the Goods to any other party as it may from time to time decide without giving notice of the same to the Buyer.
6.3 Any dates quoted for delivery of the Goods are approximate only. The time for delivery/performance shall not be of the essence, and By You shall not be liable for any delay in deliv-ery or performance howsoever caused.
6.4 If By You has failed to deliver the Goods in accordance with the Contract or within a reasonable time, the Buyer shall be entitled, by serving written notice on By You, to demand performance within a specified time thereafter, which shall be at least 14 days. If By You fails to do so within the specified time, the Buyer shall be entitled to terminate the Contractin respect of the undelivered Goods and claim compensation for actual loss and expense sustained as a result of By You’s non-performance, which was foreseeable at the time of conclusion of the Contract and resulting from the usual course of events, subject always to the limitations set out in Condition 12.4.
6.5 If the Buyer fails to take delivery of the Goods (otherwise than by reason of any cause beyond the Buyer's reasonable control or by reason of By You's fault) then without prejudice to any other right or remedy available to By You By You may:
6.5.1 sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract provided the price has been paid in cleared funds in full or charge the Buyer for any shortfall below the price under the Contract; or
6.5.2 terminate the Contract and claim damages.
7. Risk and property of the Goods
7.1 Risk of damage to or loss of the Goods shall pass to the Buyer at the time of delivery or if the Buyer wrongfully fails to take delivery of the Goods, the time when By You has tendered delivery of the Goods.
7.2 Notwithstanding delivery and the passing of risk in the Goods or any other provision of these Conditions the property in the Goods shall not pass to the Buyer until By You has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by By You to the Buyer for which payment is then due.
7.3 Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the Goods as By You's fiduciary agent and bailee and shall keep the Goods separate from those of the Buyer.
7.4 The Buyer agrees with By You that the Buyer shall immediately notify By You of any matter from time to time affecting By You’s title to the Goods and the Buyer shall provide By You with any in-formation relating to the Goods as By You may require from time to time.
7.5 Until such time as the property in the Goods passes to the Buyer (and provided the Goods are still in existence and have not been resold) By You shall be entitled at any time to demand the Buyer to deliver up the Goods to By You and in the event of non-compliance By You reserves it’s right to take legal action against the Buyer for the delivery up the Goods and also reserves its right to seek damages and all other costs including but not limited to legal fees against the Buyer.
7.6 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain the property of By You but if the Buyer does so all moneys owing by the Buyer to By You shall (without prejudice to any other right or remedy of By You) forthwith become due and payable.
7.8 If the provisions in this Condition 7 are not effective according to the law of the country in which the Goods are located, the legal concept closest in nature to retention of title in that country shall be deemed to apply mutatis mutandis to give effect to the underlying intent expressed in this condition, and the Buyer shall take all steps necessary to give effect to the same.
7.9 The Buyer shall indemnify By You against all loss damages costs expenses and legal fees in-curred by the Buyer in connection with the assertion and enforcement of By You's rights under this condition.
8. Warranties and Remedies
8.1 Subject as expressly provided in these Conditions all other warranties conditions or terms, including those implied by statute or common law, are excluded to the fullest extent permitted by law.
8.2 Subject to this Condition 8, By You warrants that the Goods will correspond with their specification at the time of delivery, and agrees to remedy any non-conformity therein for a period of 12 months commencing from the date on which the Goods are delivered or deemed to be delivered ("Warranty Period"). Where the Buyer is dealing as a consumer (within the meaning of the Sale of Goods Act and the Consumer Protection Act), By You further gives to the Buyer such implied warranties as cannot be excluded by law.
8.2.1 By You’s above warranty concerning the Goods is given subject to the following conditions:
(a) No condition is made or to be implied nor is any warranty given or to be implied as to the life or wear of the Goods supplied or that they will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to By You.
(b) Any description given of the Goods is given by way of identification only and the use of such description shall not constitute a sale by description.
(c) By You binds itself only to deliver Goods in accordance with the general description under which they were sold, whether or not any special or particular description shall have been given or shall be implied by law. Any such special or particular description shall be taken only as the expression of By You's opinion in that behalf. By You does not give any warranty as to the quality state condition or fitness of the Goods.
(d) By You shall be under no liability for the following measures and actions taken by the Buyer or third parties and the consequences thereof: improper remedy of de-fects, alteration of the Goods without the prior agreement of By You, addition and insertion of parts, in particular of spare parts which do not come from By You.
(e) By You shall be under no liability in respect of any defect arising from unsuitable or improper use, defective installation or commissioning by the Buyer or third parties, fair wear and tear, wilful damage, negligence, abnormal working conditions, defective or negligent handling, improper maintenance, excessive load, unsuitable operating materials and replacement materials, poor work, unsuitable foundation, chemical, electro-technical/electronic or electric influences, failure to follow By You's instructions (whether oral or in writing) misuse or alteration or repair of the Goods without By You's approval.
(f) By You is not liable for any loss damage or liability of any kind suffered by any third party directly or indirectly caused by repairs or remedial work carried out without By You’s prior written approval and the Buyer shall indemnify By You against each loss liability and cost arising out of such claims.
(g) By You shall be under no liability under the above warranty (or any other warranty condition or guarantee) if the total price for the Goods has not been paid in cleared funds by the due date for payment.
(h) By You shall be under no liability whatsoever in respect of any defect in the Goods arising after the expiry of the Warranty Period.
8.2.2 Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall be notified to By You within seven days from the date of receipt of the Goods or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. During use, the Goods shall be monitored constantly with regard to safety and defects. If there are even slight reservations concerning the suitability for use or the slightest reservations concerning safety, the Goods must not be used. By You shall be given written notification immediately, specifying the reservations or the defect. However in no event shall the Buyer be entitled to reject the Goods on the basis of any defect or failure, except where the failure is such that the Goods delivered are of a fundamentally different nature than those which By You had contracted to deliver.
8.2.3 If the Buyer does not give due notification to By You in accordance with the Condition 8.2.2, By You shall have no liability for any defect or failure or for any consequences re-sulting therefrom. Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet a specification is notified to By You in accordance with Condition 8.2.2, the non-conforming Goods (or part thereof) will be repaired or replaced free of charge as originally ordered. Where the Goods have not been repaired or replaced within a reasonable time, despite a written warning from the Buyer, the Buyer shall be entitled to a reduction of the price in proportion to the reduced value of the Goods, provided that under no circumstance shall such reduction exceed 15% of the price of the affected Goods. In lieu of repair or replacement, By You may, at its sole discretion, grant such a reduction to the Buyer. Upon a repair, replacement or price reduction being made as aforesaid, the Buyer shall have no further claim against By You.
8.2.4 When By You has provided replacement Goods or given the Buyer a refund, the non-conforming Goods or parts thereof shall become By You’s property.
9. Force Majeure
9.1 By You shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform any of By You's obligations if the delay or failure was due to any cause beyond By You's reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond By You's reasonable control:
9.1.1 Act of God, explosion, flood, tempest, fire or accident;
9.1.2 war or threat of war, sabotage, insurrection, civil disturbance or requisition;
9.1.3 acts of restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;
9.1.4 import or export regulations or embargoes;
9.1.5 interruption of traffic, strikes, lock-outs, other industrial actions or trade disputes (whether involving employees of By You or of a third party);
9.1.6 interruption of production or operation, difficulties in obtaining raw materials labour fuel parts or machinery;
9.1.7 power failure or breakdown in machinery.
9.2 Upon the happening of any one of the events set out in Condition 9.1 By You may at its option:-
9.2.1 fully or partially suspend delivery/performance while such event or circumstances continues;
9.2.2 terminate any Contract so affected with immediate effect by written notice to the Buyer and By You shall not be liable for any loss or damage suffered by the Buyer as a result thereof.
10. Insolvency of Buyer
10.1 This condition applies if:
10.1.1 the Buyer makes any voluntary arrangement with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction); or
10.1.2 an encumbrancer takes possession or a receiver is appointed of any of the property or assets of the Buyer; or
10.1.3 the Buyer ceases - or threatens to cease - to carry on business; or
10.1.4 By You reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.
10.2 If this condition applies then without prejudice to any other right or remedy available to By You, By You shall be entitled to cancel the Contract or suspend any further delivery/performance under the Contract without any liability to the Buyer and if Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
11. Notices
Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed, if to By You, to its registered office or principal place of business and if to the Buyer, to the address stipulated in the relevant offer to purchase.
12. Liability
12.1 By You shall accept liability to the Buyer for death or injury resulting from its own or that of its employees' negligence. Save as aforesaid, By You’s liability under or in connection with the Contract shall be subject to the limitations set out in this Condition 12.
12.2 By You shall be under no liability whatsoever where this arises from a reason beyond its reasona-ble control as provided in Condition 9 or from an act or default of the Buyer.
12.3 In no event shall By You be liable for loss of profit or goodwill, loss of production or revenue or any type of special indirect or consequential loss whatsoever (including loss or damage suffered by the Buyer as a result of an action brought by a third party) even if such loss were reasonably foreseeable or By You had been advised of the possibility of the Buyer incurring the same.
12.4 Where time of performance has been agreed by By You becomes the essence of the Contract by means of notice by the Buyer to By You, as provided for in Clause 6.4, and By You fails to comply with its obligations in due time, so that the Buyer becomes entitled to compensation in accordance with Condition 6.4, By You’s liability shall be limited to an amount of ½% for each full week of delay, in total to a maximum cumulative amount of 5%, of the value of the delayed Goods.
12.5 The remedies set out in Condition 8 are the Buyer’s sole and exclusive remedies for non-conformity of or defects in the Goods or Services and By You’s liability for the same shall be limited in the manner specified in Condition 8.
12.6 Without prejudice to the sub-limits of liability applicable under this Condition 12 or elsewhere in these Conditions, By You’s maximum and cumulative total liability (including any liability for acts and omissions of its employees agents and sub-contractors) in respect of any and all claims for defective performance, breach of contract, compensation, indemnity, tort, misrepresentation, negligence at law or equity and any other damages or losses which may arise in connection with its performance or non-performance under the Contract, shall not exceed the total Contract price.
12.7 If a number of events give rise substantially to the same loss they shall be regarded as giving rise to only one claim under these Conditions.
12.8 No action shall be brought by By You later than 12 months after the date it became aware of the circumstances giving rise to a claim or the date when it ought reasonably to have become aware, and in any event, no later than 12 months after the end of the Warranty Period.
13. Termination
13.1 On or at any time after the occurrence of any of the events in condition 13.2 By You may stop any Goods in transit, suspend further deliveries to the Buyer and exercise its rights under Condition 7 and/or terminate the Contract with the Buyer with immediate effect by written notice to the Buyer.
13.2 The events are:-
13.2.1 the Buyer being in breach of an obligation under the Contract;
13.2.2 the Buyer passing a resolution for its winding up or a court of competent jurisdiction making an order for the Buyer’s winding up or dissolution;
13.2.3 the making of an administration order in relation to the Buyer or the appointment of a receiver over or an encumbrancer taking possession of or selling any of the Buyer’s assets;
13.4. the Buyer making an arrangement or composition with its creditors generally or applying to a Court of competent jurisdiction for protection from its creditors.
14. General
14.1 Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of Incoterms shall have the same meaning in these Conditions but if there is any conflict between the provisions of Incoterms and these Conditions, the latter shall prevail.
14.2 No waiver by By You of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.
14.3 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.
14.4 No person who is not a party to this Contract (including any employee officer agent representative or sub-contractor of either party) shall have any right under the Contracts (Rights of Third Parties) Act to enforce any terms of this Contract which expressly or by implication confers a benefit on that person without the express prior agreement in writing of the parties, which the agreement must refer to Condition 3.2.
14.5 The Contract shall be governed by the laws of Malaysia and the Buyer agrees to submit to the non-exclusive jurisdiction of the Courts in Malaysia, as provided for in Clause 14.7.
14.6 Except as provided for in Clause 14.7, any dispute, controversy or claim arising out of or relating to this contract, or the breach, termination or invalidity thereof shall be settled by arbitration in accordance with the Rules for Arbitration of the Kuala Lumpur Regional Centre for Arbitration (KLR-CA). The arbitral tribunal shall consist of a sole arbitrator, to be appointed by the Chairman of the KLRCA. The place of arbitration shall be Kuala Lumpur. Any award by the arbitration tribunal shall be final and binding upon the parties.
14.7 Notwithstanding Clause 14.6, By You shall be entitled to commence court legal proceedings for the purposes of protecting its intellectual property rights and confidential information by means of injunctive or other equitable relief.
14.8 The United Nations Convention on Contracts for the International Sale of Goods shall not apply to any Contract for the sale of Goods.
14.9 By You reserves their right to these terms and conditions of sale at any time.
14.10 Milk formula products are returnable except for "change of mind" request. You are to ensure that product is not opened, as otherwise it will not be accepted for return.
14.11 Return/Refund or cancellations are not allowed of any perishable goods.To ensure that you are satisfied with the product you received, please inspect the contents as soon as your order arrives.
BY YOU PAYMENT ACCOUNT USER TERMS AND CONDITIONS
These Terms and Conditions govern your access and use of the By You virtual payment account ("By You Payment Account").
A. The By You Payment Account is operated by Alipay Malaysia Sdn. Bhd. (“Alipay”) for Ecart Services Malaysia Sdn. Bhd. (“By You”).
All references in these Terms and Conditions to "we," "us," or "our" shall refer to Alipay as operator of the By You Payment Account. “You” and “your” shall refer to the User.
The By You Payment Account is associated with your By You Account and is intended for effecting payment for the purchase of goods and/or services offered by the By You group of companies by registered Users.
By requesting and/or using the By You Payment Account, you, the User, agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use the By You Payment Account.
B. These Terms and Conditions are in addition to the terms and conditions governing your use of the By You Website and your By You Account available at https://www.By You.com.my/terms-of-use/.
C. These Terms and Conditions are supplemented by By You’s Membership Protection Policy (“Membership Protection Policy”), which give all By You customers the assurance of authorized payments on the By You Payment Account. The Membership Protection Policy also sets out compensation guidelines for losses arising from any unauthorized transactions on the By You Payment Account. The policy is available at https://www.By You.com.my/terms-of-use/
DEFINITIONS AND INTERPRETATION
Unless the context otherwise requires, the following expressions shall have the following meanings in these Terms and Conditions:
“Alipay” means the entity set out in the recitals to these Terms and Conditions and includes its successors and assigns.
"Foreign Language Version" is defined under clause 14.9 of these Terms and Conditions.
"Indemnitees" means Alipay's and By You’s respective officers, employees, directors, agents, contractors and assigns.
"By You" means the entity set out in the recitals to these Terms and Conditions and includes its successors and assigns.
“By You Account” means the online account of the User on the By You Website.
"By You Payment Account" is defined in the recitals to these Terms and Conditions.
“By You Payment Account Balance” is defined in clause 3.1 of these Terms and Conditions.
“By You Website” is defined as the website or the mobile application (as applicable) from which you purchased the goods or services offered by the By You group of companies.
“Payment Instrument” is defined in clause 3.1.
"Personal Data" means data which can be used to identify, contact or locate an individual. Personal Data can include your name, e-mail address, billing address, shipping address, phone number and credit card information.
“Privacy Policy” is defined in clause 2.6.
"Promo Coupon" means, to the extent permitted by local law, a promotional coupon which is issued by By You to a User relating to By You Payment Account, from time to time as a gratuity, by crediting the coupon amount into the User’s By You Payment Account, and may be used by the relevant User to pay for goods or services on the By You Website, prior to the relevant Promo Coupon’s expiry date, as determined at the sole discretion of By You and subject to conditions as may be imposed by By You from time to time. A Promo Coupon is not legal tender, is not considered electronic money and is not transferable.
"Refund Coupon" means a By You store credit, given by By You when refunding a User’s previous purchase of goods or services on the By You Website and subject to conditions as may be imposed by By You from time to time. A Refund Coupon is not legal tender, is not considered electronic money and is not transferable.
"Registration Information" is defined under clause 2.1 of these Terms and Conditions and may include Personal Data.
“Service Fees” is defined in clause 5.1.
"User" means an authorized user of the By You Payment Account.
1 ACCESS TO THE BY YOU PAYMENT ACCOUNT
1.1 You agree to:
1.1.1 use your By You Payment Account only for lawful purposes and in a lawful manner at all times and further agree to conduct any activity relating to the By You Payment Account in good faith;
1.1.2 comply with any and all guidelines, notices, operating rules, and policies and instructions pertaining to the use of the By You Payment Account, as well as any amendments thereto issued by us from time to time; and
1.1.3 ensure that any information or data you provide to us in connection with the By You Payment Account is accurate.
1.2 It is our policy to prohibit and actively pursue the prevention of money laundering and any activity that facilitates money laundering or the financing of terrorist or criminal activities. We are committed to anti-money laundering compliance in accordance with applicable law and requires our directors, officers and employees to adhere to these standards in preventing the use of our products and services for money laundering purposes.
1.3 Use of the By You Payment Account is restricted to registered users of the By You Website.
1.4 By using the By You Payment Account, you agree to comply with all applicable laws and regulations in Malaysia, including not undertaking or engaging in any dealing or transaction with the State of Israel, its residents or any entity owned or controlled, directly or indirectly, by the State of Israel or its residents including any authority or agency of the State of Israel.
2 REGISTRATION
2.1 The registration process for the By You Account requires you to provide By You with accurate and complete personal information, including your name, address, telephone number, date of birth, email address and any other information as may be deemed necessary by us ("Registration Information"). You shall be responsible to update the Registration Information to ensure its completeness and accuracy. You acknowledge and agree that By You may share your Registration Information with us from time to time.
2.2 In addition to such Registration Information, we may request for additional information or documentation at any time and for any reason, including confirming your identity, age and/or to confirm your bank details or debit, credit, prepaid facilities, for example, cards which you have registered with us. You agree that you will provide such information and/or documentation promptly to us upon request. If you do not provide such information and/or documentation promptly, we may, without any liability to you, either limit your use of the By You Payment Account or suspend or close your By You Payment Account.
2.3 You authorize us to make any enquiries we consider necessary to validate and verify your identity (whether directly or through third parties) at any time for any reason whatsoever, including making any enquiries on behalf of By You to process any refunds, including Refund Coupons, payable to you.
2.4 Each User is only entitled to have one (1) By You Payment Account associated with his or her By You Account.
Account information
2.5 You are solely responsible for keeping your username and password to your By You Payment Account secure. You are encouraged to change your password on a regular basis and we will not be liable for any disclosure or unauthorised use of your username or password. If your username or password has been compromised, you must inform By You immediately.
2.6 All Personal Data provided to us will be handled, stored, and processed according to our By You Payment Account privacy policy (“Privacy Policy”) https://www.ByYouOnline.com /content/privacy-policy/. By accepting these Terms and Conditions, you acknowledge that you have read and agree with the Privacy Policy and consent to our collection, use and disclosure of your Personal Data for the purposes as set out in the Privacy Policy.
3 BY YOU PAYMENT ACCOUNT BALANCE
3.1 You may maintain funds in your By You Payment Account, and such funds, less any monies owed to us, will be regarded as the balance of your By You Payment Account ("By You Payment Account Balance"). Your By You Payment Account may also contain your Promo Coupon or your Refund Coupon. These Coupons are issued by By You, are not considered electronic money, and are not part of your By You Payment Account Balance.
3.2 Funds can be accumulated in your By You Payment Account Balance by means of a transfer of funds from certain payment instruments we accept (including debit cards, checking and savings account or other prepaid payment method we allow, collectively, "Payment Instruments").
3.3 For any transfer from a Payment Instrument to your By You Payment Account Balance, we make no representation that any of your Payment Instrument(s) are in good standing, or that the issuer of your Payment Instruments will authorise or approve such transfer.
3.4 Unless otherwise stated, both you and By You are not liable for any fees raised by third parties including card issuers or banks, associated with funding your By You Payment Account Balance. However, we reserve the right to decline acceptance of any payment instruments, including credit cards, debit cards or bank accounts, as funding methods at our sole discretion.
3.5 We reserve the right to impose limits on your use of By You Payment Account from time to time, including (i) the amount of value you may load your By You Payment Account at any one time; and (ii) the aggregate funds loaded to your By You Payment Account over any time period.
4 USING YOUR BY YOU PAYMENT ACCOUNT
4.1 You may use your By You Payment Account to purchase goods and/or services through the By You Website. For security reasons, we may limit the amount or number of transactions you can make through your By You Payment Account. We may require that you submit additional identification documents prior to you making a purchase at our sole discretion.
4.2 Each time you use your By You Payment Account, you authorize us to reduce the value available in your By You Payment Account Balance by the total amount of the transaction and where applicable, any fees, including shipping fees, payment fees and all applicable taxes. The amount of any purchases will first be applied to any Promo Coupons or Refund Coupons (based on the earliest expiry date for each such Promo Coupon or Refund Coupon) which toare available in your By You Payment Account. You can only make payments using your By You Payment Account to the extent that you have By You Payment Account Balance to support those transactions. You are not allowed to make purchases in excess of your By You Payment Account Balance. We will not extend credit in connection with your use of your By You Payment Account, and you must repay us immediately if your By You Payment Account Balance is ever less than zero for whatever reason.
4.3 You are responsible for all transactions initiated and fees incurred by using your By You Payment Account. If other persons access your By You Payment Account, we will treat this as if you have authorized such use and you will be responsible for any transactions made and fees incurred by such use.
4.4 You must notify us immediately of any unauthorized use of By You Payment Account or any other breach of security regarding the By You Payment Account of which you have knowledge. You must report any such activities within ninety (90) days for any claims for unauthorized use of your By You Payment Account to be valid for consideration under By You’s Membership Protection Policy.
4.5 Notwithstanding anything to the contrary under By You’s Membership Protection Policy, you agree that we will not compensate you for any loss resulting from any claims for unauthorized use of your By You Payment Account under any of the following events, as determined at our sole and absolute discretion:
4.5.1 where any such claims relate to transactions that are found to be conducted on your trusted device, your IP address or any other user‐acceptable boundaries;
4.5.2 where you have acted fraudulently or with negligence, including but not limited to cases where you have wilfully disclosed your By You Payment Account log-in details to a third party;
4.5.3 if you fail to provide us with any relevant documentation as reasonably requested by us in relation to any such unauthorized transactions;
4.5.4 where any funds in your By You Payment Account are subject to legal process or other encumbrance restricting transfer;
4.5.5 where any such transactions are took place under circumstances beyond our control, including but not limited to natural disasters, civil unrest etc. which are beyond reasonable control; and/or
4.5.6 where any terminal or system (including our or By You’s website or services) was not working properly or suffering any other technical malfunction before you initiated the relevant transaction.
4.6 Subject to clauses 6 and 7.4, no redemption of cash, transfer of funds or cash withdrawal is permitted in respect of any amounts on your By You Payment Account.
4.7 We shall have the right to refuse any transaction on your By You Payment Account if:
4.7.1 the transaction does not satisfy these Terms and Conditions or the terms and conditions of your By You Account; or
4.7.2 where we have reason to believe that the transaction may violate any laws, rules or regulations or may otherwise subject us or any of our affiliates to liability or obligation.
4.7.3 such transaction involving the use of any Promo Coupon or Refund Coupon where we or By You suspects any coupon abuse or fraud or any illegal activities in relation to your By You Payment Account.
4.8 When using your By You Payment Account to pay for a purchase on the By You Website, payments may be processed through accounts owned by us or one of our affiliates and/or a registered third party service provider acting on our behalf.
4.9 For each purchase transaction you make on the By You Website, we will transfer funds from your By You Payment Account when the first of any of the following events occurs:
4.9.1 we receive confirmation of a successful completion of the purchase from By You;
4.9.2 you fail to confirm receipt of the goods or services within the time limit prescribed under the terms and conditions of the By You Website, in which case you will be deemed to have received the goods or services;
4.9.3 the conclusion of any settlement agreement or dispute between you and any other user of the By You Website and/or By You, in which case the funds will be disposed in accordance with such settlement agreement or dispute resolution; or
4.9.4 By You or any of its affiliates, or us or any of our affiliates receives any order, ruling, award or judgment from a competent court, arbitration tribunal or authority which directs us to release the funds, in which case the funds will be disposed in accordance with such order, ruling, award or judgment.
4.10 When releasing any funds, we shall have the right to deduct or withhold any financial charges or service fees due and payable to us and/or By You in such amounts as instructed by By You.
4.11 If you experience any difficulties with your By You Payment Account, please contact us at https://www.By You.com.my/contact/. If you have placed an order on the By You Website and experience difficulties with your order, please contact customer service https://www.By YouOnline.com/contact/.
4.12 You shall complete any purchases in accordance with the applicable terms and conditions of the By You Website https://www.By You.com.my/terms-of-use/, which may be amended from time to time at By You’s discretion without notice.
4.13 You agree to give all notices, provide all necessary information, materials and approvals, and render all reasonable assistance and cooperation necessary for us to operate your By You Payment Account. If your failure to do so results in any delay in any transaction on your By You Payment Account, neither we nor By You shall be liable for any loss or damages arising from such delay.
4.14 You acknowledge and agree that we are not a bank or remittance agent and the services we provide to you in connection with your By You Payment Account should in no way be construed as the provision of banking services or remittance services. We are not acting as a trustee, fiduciary or escrow with respect to your By You Account Balance.
5 FEES
We reserve the right to impose fees to cover the relevant costs of providing the By You Payment Account services to you including those associated with the set-up and maintenance of your By You Payment Account (“Service Fee”).
6 REFUNDS
6.1 If, having purchased goods or services on the By You Website, you are subsequently entitled to a refund for any reason in respect of such goods or services, you agree that By You will either (i) issue a Refund Coupon; or (ii) where the purchase was made using a credit card, credit the refund to the same credit card. We may require you to provide additional information prior to processing any refund.
6.2 A Refund Coupon is (i) not legal tender; (ii) not considered electronic money; (iii) not transferable; and (iv) subject to By You terms and conditions.