What is your returns policy?
Returns are accepted if returned within 14 days of receipt (for local orders) or within 30 days (for international orders) in exchange for ByYou Store Credit or Cash only. Only clothes that are unworn, unaltered, unwashed and in salable condition with security tag label still attached can be returned. Beauty products, stationery, accessories, undergarments, intimates, socks, including caps are non-returnable.
For returns, customers are advised to notify us first at hello@byyouonline.com by quoting the order number and product details. Shipping costs are borne by the customer, and we are not liable until item reaches our office.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do reserve the right not to allow the return of products or refund of any transactions although the condition above is met.
Please refer below for our terms and conditions.
|
|
Returnable |
Exchangeable |
|
Full price items |
YES |
YES |
|
Sale and items bought with coupon code |
NO |
YES |
|
Pre-order items |
NO |
NO |
Items that are damaged, marked or altered will not acceptable. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer.
How do I return something to ByYou?
Please follow the return instructions on the returns slip.
You can return any items to us Malaysia within 14 days and International within 30 days of your order (please ensure that your items are in the original condition, garment tags and security tags still attached while comply to our terms and conditions). Please repack your items in the original packaging and ensure it is secured.
Returns can be dropped off at the nearest Poslaju counters. Kindly keep a record of your return tracking number.
Please fill in your return form, and Poslaju slip. Insert your return form in your parcel along with your item(s) and ensure it is packed securely in the original package you have received. Drop it off at the nearest Poslaju outlet and keep a record of your return tracking number.
I have been refunded the incorrect amount.
Do email us at hello@byyouonline.com, and we will update your store credit accordingly.
Have you received my returned items?
We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.
I have returned an item and it was incorrectly refunded or replaced.
Do email us at hello@byyouonline.com, and we will check on your orders accordingly.