How long does delivery take?
Local delivery is within 1–3 working days. International delivery will usually take 3–5 working days.
Has my order been shipped out yet?
Once your order has been processed and packed, we will email you a unique tracking code for you to keep tab on the status of your parcel at all times. This tracking code is sent to your registered email address. Please be reminded to check your Junk Mail in case it’s there! Paid orders will usually be shipped on the next day.
The item I received is faulty!
We apologize profusely for this blunder, and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.
Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to hello@byyouonline.com. We will exchange your item for a new one. In the event your faulty item is out of stock, we will reimburse you in the form of store credit.
I received an incorrect item.
Do let us know immediately via email at hello@byyouonline.com along with your order ID, and we’ll get it sorted for you.
An item is missing from my order.
Please do rest assured and email hello@byyouonline.com with your order ID, and we’ll have it shipped out to you at the soonest possible time.
Which address should I ship my order to?
If you are at work, it would be advisable to ship to your office address because most postal services operates according to office hours.
If no one is physically able to collect your parcel on delivery after two attempts, your parcel is most likely held at the nearest postal service office or sent back to us. When your package is not successfully delivered and is sent back to Nerdunit by the courier company, we will contact you to provide the option of reshipment. Reshipment will be charged accordingly. The original shipping fee is non-refundable.
Can I choose Cash on Delivery (COD) as payment method?
We truly apologize as Nerdunit do not practice COD payment method.
Are items in my cart reserved for me?
Putting an item into your cart does NOT reserve or hold that item for you. Until you proceed to checkout and make payment, that item will be available to other buyers. Many items are available in limited quantities, so an item may sold out before you checkout.
Will my parcel be charged customs and import
charges?
All taxes, duties and customs fees are the responsibilities of the
recipient of the package. These charges vary widely from country to
country hence we are unable to advise what the cost would be.
Nerdunit has no control over the fees imposed, and we also cannot
reimburse the mount in any capacity.
How are shipping costs determined?
Please refer to our following standard shipping rates.
|
COUNTRIES |
STANDARD RATE |
FREE SHIPPING |
|
MALAYSIA |
RM10 |
ABOVE RM150 |